FAQ
Orders & delivery
We ship to the Germany, Sweden, Denmark, Norway, Finland, United Kingdom, Austria, Switzerland, France, Slovak Republic, Croatia, Poland, Hungary, Belgium, Slovenia, Czech Republic, Luxembourg, The Netherlands, Portugal, Bulgaria, Italy, Romania, Ireland, Estonia, Latvia, Lithuania, Greece, Monaco, Spain, Cyprus, Malta, Liechtenstein, United States.
We accept, Visa, Mastercard, American Express, JCB, Visa Electron, Cartes Bancaires, SEPA, Gira, SoFort, Ideal, Klarna, Swish, PayPal, ApplePay, AliPay.
We offer free shipping for all subscription orders and orders over 50 USD / 50 EUR / 500 SEK.
You should receive your order within 1-5 business days. Packages are not shipped or delivered on weekends and local public holidays.
You will receive a tracking number by email once your order has shipped.
Please contact us using our contact form to arrange a reshipment or refund.
If you do not pick up your package, it will automatically be sent back to us after 7 days. We then charge a fee for uncollected packages. This is to cover the shipment and handling costs. If you are unable to pick up your package, please contact us using our contact form.
Return any unused product within 14 days for a refund. Terms and conditions apply.
If you need any help, please contact us using our contact form.
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.
Check the tracking information provided in the shipping email. If there are issues, please contact us using our contact form.
Take photos of the damage and contact us using our contact form.
At checkout, click “Add promo code,” enter your code, and click “Apply.” Ensure there are no extra spaces. Only one coupon code can be used per order.
Your transaction and payment details are directly handled by Shopify payments, our payment service provider, with secure encryption and under strict banking standards.
Product information
COMIS' MultiMist includes everything you need to get started: Multipurpose nano mist, USB-C charge cable, 4x Capsules, Cleansing drops, COMIS headband
To use your MultiMist, simply insert a capsule and press down the spray button to mist your face. For detailed instructions, visit our how to use page.
COMIS capsule system makes it easy to switch between different treatments. Remove the capsule from the MultiMist, insert your other capsule and you’re ready to spray. If you have liquid left in your capsules save the rest for next use (the capsule reseals when removed) or recycle your empty capsule as plastic.
If you wish to leave your capsule in the MultiMist between applications, make sure to store it standing upright. For travels we always recommend to remove the capsule.
Only needed on a semi-weekly basis or when switching from True Tan capsules to others capsules: Press 1–2 cleansing drops in the empty holder and spray to cleanse it through. Use a wet cloth to clean the exterior of your MultiMist.
The MultiMist device is delivered precharged, so you can start using it right out of the box.
If you’re not satisfied, return the device within 30 days for a full refund. Terms and conditions apply, read more here.
The warranty is valid for one year and covers manufacturing defects. It does not cover damage from misuse, read more here.
Yes, the MultiMist is travel-safe and complies with global aviation regulations. Our capsules contain 5 ml (less than the 100ml/3.5 oz limit).
Fully charged the battery can be used for 30 minutes non stop. This accounts for approximately 50-60 applications. It takes 90 minutes to fully charge the battery.
Check if the capsule is empty or improperly inserted and ensure the MultiMist is charged. If the problem persists, add 1–2 cleansing drops to the empty holder and spray to cleanse through the system. Use a damp cloth to clean the nozzle and exterior. If this does not solve the problem, please contact us using our contact form.
Check if your MultiMist blinks with a solid white light while charging. When fully charged, the blinking stops and a solid light remains. If it’s not charging, try a different USB-C cable or adapter. If the issue persists, please contact us using our contact form.
No. Although the MultiMist handles liquids, the capsule holder and USB-C port should stay dry from water or any other liquids not provided by COMIS. For cleaning, please read our maintenance instructions.
Capsules & formulations
Airtight capsules protect ingredients from oxygen, light, and bacteria to keep formula fresh & potent up until the very moment it lands on your skin.
The capsule reseals itself when removed and can be used for multiple applications.
Store them in a cool, dry place, away from direct sunlight.
Our capsules are made from 100% recycled polypropylene (PP) plastic. PP is a strong, non-toxic material widely used for hygiene products to keep liquid formulas protected from moisture, mildew, fungus, bacteria, and mold.
Recycle them at your nearest recycling station as plastic.
Yes, all our products are vegan and cruelty-free.
Yes, our products are formulated to be gentle on sensitive skin.
Our products are produced in Sweden and USA.
Our skincare formulas last up to 3 years, and our self tan formula last up to 10 months. Check the packaging for the exact expiration date.
Yes, our products contain fragrance to enhance your experience. They are allergy-tested and suitable for sensitive skin.
Our formulas are lightweight and quickly absorbed, leaving no sticky residue.
You can find the full ingredient list on each product page and on the product packaging.
Our products are suitable for all ages and skin types, but we recommend being at least 15 years old.
Subscriptions
Choose your favourite capsule and how often you want them. It will be delivered for free to your door with 20% discount. Cancel anytime, no strings attached.
5 capsules (25 ml) of your choice, delivered as often as you want. Skip a shipment, change frequency, or pause your subscription at any time. Always free shipping and 20% discount!
Yes, the subscription is completely flexible and you can opt out at any time by logging into your account section and selecting "Cancel Subscription" under the Subscription Settings drop down menu.
Subscriptions can be managed through your online account.
From the 'Subscription Settings' page you can cancel the subscription or change the date of your next refill dispatch date by selecting "Subscription Settings". To change up your capsules or frequency of deliveries, click Delivery Frequency or Change Scents on the menu to make your amendments.
On your account section, you can select the tab Discount Code. If you're on desktop, it's on the left hand side menu. On mobile, click on My Account and then from the menu select Discount Code. Please note, not all discounts are valid for use on subscription refills. If you have an issue entering your discount code.
If you need any help, please contact us using our contact form.
To edit the address on your account for your orders:
- Login to your account here On the left hand menu, select Addresses You can then either:
- Add a new address
- Edit an existing address
- Delete an existing addressIf you add or edit an address, there will be a tick-box option to set it as your primary delivery address if desired.
- Press save, check you’re happy with the subscription and the next delivery date
If you need any help, please contact us using our contact form.
To add in items to your subscription, please check out the steps below:
- Firstly, login to your account
- Click Manage subscription
- Click Manage this subscription/bundle
- Scroll down and either select from the items suggested, or you can select Browse Products and search for any COMIS product from the website Confirm how many you would like to add in to your next order only, and save
To edit the order frequency on your subscription, please check out the steps below:
- Firstly, login to your account here On the left hand menu, click Manage subscriptions
- Click the bundle you wish to edit, selecting Manage this Bundle
- Click Update contents Select the Frequency desired from the dropdown menu
- Press save, check you’re happy with the subscription and the next delivery date.
If you need any help, please contact us using our contact form.
To edit the next order date on your subscription:
- Login to your account here On the left hand menu, click Manage subscriptions
- Click the bundle you wish to edit, selecting Manage this Bundle
- You can then either:Select the SKIP option to miss an order
- Select RESCHEDULE and delay the order by 1 week or 2 weeks or to a specific date in the future
- Press save, check you’re happy with your subscription and the next delivery date
If you need any help, please contact us using our contact form.
To edit the capsules on your subscription:
- Login to your account here On the left hand menu, click Manage subscriptions
- Click the bundle you wish to edit, selecting Manage this Bundle
- Click Update contents Use the - and + toggles to select which capsule(s) you would like.
- Press save, check you’re happy with the subscription and the next delivery date
If you need any help, please contact us using our contact form.
To cancel your subscription:
- Login to your account here
- Click Manage subscriptionClick Manage bundle
- Scroll all the way down and select Cancel subscription
- Choose your reason to cancel and finalise by clicking Cancel subscription
If you want to check, your old subscription will show under Your inactive subscriptions on your profile.
If you need any help, please contact us using our contact form.
True Tan
True Tan contains Dihydroxyacetone and Erythrulose, which reacts with the skin to create a natural-looking tan.
Results begin to appear within a few hours and are fully developed over 24 hours.
The natural looking tan lasts up to 5 days.
True Tan is designed for facial use, but can be used on the body.
Wait 5-10 minutes for True Tan to dry before applying other products.
Exfoliate your skin 24 hours before application and ensure it is clean and dry.
Our formula is designed to work for all skin types and tones.
Yes, our formula is safe to use during pregnancy. Avoid the breast area during breastfeeding. If you have a pre-existing condition or health concern, consult your doctor before.
Yes, True Tan can be used over facial hair.
Supreme Serum
Our Supreme Serum restores moisture, leaving your skin soft, smooth, and nourished, while promoting a healthy microbiome.
After cleansing morning and/or evening, follow up with moisturiser to seal in the treatment. For dry skin, use the serum every evening for 7 days (20 seconds each time). Then, apply 2-3 evenings per week as needed.
Yes, our Supreme Serum is formulated to work with other serums and creams.
Yes, this product has a light fig fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.
A slight redness is normal due to active ingredients, but if irritation persists, stop use and consult a dermatologist.
Yes, our products are formulated to be effective for all skin types.
Multi Essence
This multipurpose essence hydrates, improves skin texture, reduces redness, refines pores, and offers blue light protection.
You can apply Multi Essence during mornings and evenings but also at any time throughout the day.
Yes, Multi Essence is gentle and designed to interact with other serums and creams.
Yes, this product has a light fig fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.
Yes, our products are formulated to be effective for all skin types.
Uniform-C Serum
This gentle vitamin C serum improves skin texture, reduces fine lines, wrinkles, and pigmentation, protects against UV damage, and balances moisture, leaving your skin glowing and healthy.
Apply the Uniform-C Serum every morning after cleansing and before applying sunscreen.
Yes, you can. We recommend using each active serum on alternate days or using Uniform-C Serum in the morning and another serum, like the Supreme Serum, in the evening. Although our products are designed to work together, test them individually at first.
No, the product is formulated to complement the ingredients in our other capsules.
Yes, our time-released Vitamin C ensures a steady, continuous release into your skin, unlike conventional products that release all at once.
Yes, this product has a light orange fragrance to enhance your experience. It is allergy-tested and suitable for sensitive skin.